Medical Virtual Assistant Services

Front-desk overhead is one of the most underestimated costs in running a practice. Orvyn's medical virtual assistants are trained specifically for healthcare environments — comfortable with insurance terminology, HIPAA requirements, and the tone patients expect from your practice — at a fraction of in-house staffing costs.

Tasks Our Virtual Assistants Handle

• Inbound and outbound patient phone calls
• Insurance verification and benefit inquiry calls
• Prior authorization status follow-up calls
• Appointment confirmation and reminder calls
• Patient intake form collection and data entry
• General inquiry handling and call routing
• After-hours and overflow call coverage

Each virtual assistant is trained on your specific practice protocols, EHR system, and patient communication style before going live, ensuring patients experience the same professionalism whether they're speaking with your in-house staff or your Orvyn Healthcare virtual team. This allows practices to scale front-desk capacity up or down without the overhead of hiring, training, and benefits.